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Category: Camry

Don’t Buy a Prius or Camry Hybrid Battery (until you read this)

Toyota Camry & Toyota Prius hybrid battery

What do you do when your Prius or Camry hybrid battery fails? After repairing a thousand batteries, Motorcells weighs in.

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Our no-nonsense, honest advice is always free. A technician will usually answer the phone.
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Motorcells
Motorcells
4.8
I am so impressed with their knowledge & customer service! They drove to my house to grab my hybrid battery and brought it back and installed it! Went out of their way to give me informed answers regarding my car and even drove around with me to make sure everything is working! Hands down recommend Motorcells!
Crystal Burger
23:06 19 Oct 21
Philip Rowe
17:23 16 Oct 20
Chad and Tim were on point with service, contact info. Have already recommended the service to others. Great experience.
Greg Loeser
10:11 23 Feb 22
I was very impressed with Chad. Very knowledgeable Very honest, took his time to explained everything, he made me feel like I was a family member. That’s what I call amazing service. Thank you, Chad. A++++
Julie Leahy
21:11 06 Jan 25
Chad provided quick efficient service and is a great guy all around. I felt like I was having my best friend over for a huge favor! Excellent pricing, I saved over 4000 dollars! Vs Toyota’s ridiculous quote!
Sigmund Brewer
00:43 14 Mar 21
The battery light came on in my 2011 Honda CR-Z so I picked up the phone and gave them a call. Chad was very kind in helping me find a path to get my car fixed . He has referred me to get my diagnostics and has offered to continue helping me figure out what the best thing to do for my car in my budget once we have the diagnostic readings.
Angela Wentz
00:54 21 Mar 20
Was quick! Delivery and installation in my drive way was more than i thought could be done. Very helpful indeed. Would of been 5 stars but one of my seat bolts needed rechased, the tool needed to do it was forgotten (not an event expected) as a result I now have to drive into Indianapolis to there shop to get it done.#thus4outof5
Tom Derrickson
11:57 09 Jan 19
Had great, responsive, and knowledgeable service. There were some annoyances at first in the quality of the initial battery installed, but because of their warranty, they replied swiftly to fix any problem that came up and fixed it proper. I would recommend this place to anyone again, and I will continue to use them for future hybrid needs.
Matt “Sykes” McLeish
04:25 22 Sep 21
This shop was able to diagnose a problem that Toyota’s shop was unable to. That itself says a lot.... I’m glad to say that my Prius has been running fine since he came over to check out the hybrid battery and diagnose the problem.
Colly Baird
19:15 21 Oct 17
Great to work with & fast service as well. Saved me a lot of money getting the refurb op so hopefully it'll last more than a year.
Ron Capuyan (RythuM)
09:44 08 Apr 23
Could not recommend this service more! Had my beloved 2006 Prius' hybrid battery die on me and the dealership wanted almost 3x as much as Motorcells charged. Little did I know I would also get ABOVE AND BEYOND customer service. Chad communicated promptly, explained everything so I didn't feel in the dark, leant me a car while mine was being serviced, and had my Prius running better than ever in an hour. Yes, you're getting a refurbished battery instead of a new, but the warranty is the same; it makes total sense for an older car. Highly recommend!
Maura Broderson
15:59 20 Oct 20
Chad is AWESOME! I highly recommend him and Motorcell for all your hybrid and battery needs. OUTSTANDING service!
Brandon Cooper
21:20 15 Feb 22
Chad was phenomenal! Would recommend 100x over. Friendly, easy to work with and did an awesome job with my Prius. Went above and beyond. First person I completely trust with my car! Can’t say enough good things
Alexandra Serpe
20:49 15 Jun 20
Joe Shaw
21:24 24 Nov 19
Melissa Rogers
22:57 30 Aug 19
We highly recommend Motorcells for work on electric battery powered cars, given how knowledgeable, helpful, fairly priced, and honest Chad was.We brought our 2013 Honda Civic Hybrid to Chad at Motorcells when various warning lights popped up, since our regular mechanic doesn't work with hybrid batteries. He identified the inverter as the issue and told us there were service bulletins for the inverter online for our car. The exact issue with the inverter would have to be identified by a dealer though, so as he advised, we went to a dealer. Chad quoted us a price in case the quote from the dealer was considerably higher, breaking down the costs.He didn't try to cheat us by charging us for a new inverter and installing it; he was honest about what was in our best interest. He also shared quite a bit of information about hybrid cars with us, an enthusiast for sure.The Honda dealer installed a new inverter covered by an extended warranty due to the service bulletin (which is was nice to know about ahead of time thanks to Chad) and then all the diagnostic codes cleared.We also have a Honda CRV for which the engine light had come on, and since we were there (we had really come for the civic), Chad kindly diagnosed the problem as just being a clip on a cover inside the car hood. He reattached the clip and the engine codes cleared.If we have any issues in the future, we'll bring our car back to Motorcells.
Helena
22:26 21 Nov 24
I was calling and and asking for information before I even bought my Hybrid. Chad is great , honest and was very helpful. I really appreciated that he spoke with me even though I had not purchased the Hybrid Truck Yet.
David Hazen
17:46 09 Jan 19
I was calling and and asking for information before I even bought my Hybrid. Chad is great , honest and was very helpful. I really appreciated that he spoke with me even though I had not purchased the Hybrid Truck Yet.
David Hazen
17:46 09 Jan 19
The dashboard of my wife's 2007 (with 185K miles) lit up with all of the classic signs of "hybrid battery failure." I got a sticker shock when I asked the Toyota dealer the price for a new battery. Then I called and spoke to Chad who was great. He explained the process that he uses to replace any bad cells then recondition the battery. He provided mobile service, picking up the battery the day after I called, returning to his shop, and returning to my home the following day to reinstall my refurbished battery. He also did a road test.Now my wife's Prius is happy again. Also the Engine Display page frequently shows a green, fully charged hybrid battery. I am still on the first tank of gas following the battery repair, but I am also seeing significant improvement in the MPG.Thanks, Chad!
Don Gutt
21:50 05 Aug 20
My wife and I made two trips to visit with Chad and Tim before the purchase of our vehicle. Both gentlemen were genuine, honest and a pleasure to get to know. There were no high pressure sales tactics, or incessant sales phone calls, which unfortunately we had to deal with some other dealers. It's been about a month since the purchase of my car and I love it.
Michael RoBards
20:23 24 Jun 19
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605 Sheridan Rd, #8305, Noblesville, IN 46060
(317) 662-2236

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