Don’t Buy a Prius or Camry Hybrid Battery (until you read this)

What do you do when your Prius or Camry hybrid battery fails? After repairing a thousand batteries, Motorcells weighs in.

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Motorcells

4.8

When Toyota wanted 3700 for a battery replacement I had to look elsewhere. Chad was able to come to my house, install the new battery same day and under 1000 dollars. All the dash lights have been reset and the car runs like new even with 200k miles on it.

Chris Straw

19:31 26 Mar 20

They make you feel wise choice.

Steven Briggs

23:05 07 Jul 21

Great and friendly service! Also quick on changing out the battery! Thank you Chad!

Norman Kelly

23:08 30 May 20

We highly recommend Motorcells for work on electric battery powered cars, given how knowledgeable, helpful, fairly priced, and honest Chad was.We brought our 2013 Honda Civic Hybrid to Chad at Motorcells when various warning lights popped up, since our regular mechanic doesn't work with hybrid batteries. He identified the inverter as the issue and told us there were service bulletins for the inverter online for our car. The exact issue with the inverter would have to be identified by a dealer though, so as he advised, we went to a dealer. Chad quoted us a price in case the quote from the dealer was considerably higher, breaking down the costs.He didn't try to cheat us by charging us for a new inverter and installing it; he was honest about what was in our best interest. He also shared quite a bit of information about hybrid cars with us, an enthusiast for sure.The Honda dealer installed a new inverter covered by an extended warranty due to the service bulletin (which is was nice to know about ahead of time thanks to Chad) and then all the diagnostic codes cleared.We also have a Honda CRV for which the engine light had come on, and since we were there (we had really come for the civic), Chad kindly diagnosed the problem as just being a clip on a cover inside the car hood. He reattached the clip and the engine codes cleared.If we have any issues in the future, we'll bring our car back to Motorcells.

Helena

22:26 21 Nov 24

Gary Wittenmeier

16:16 17 Jun 21

Mike Whitaker

17:41 14 Apr 21

Was able to get my hybrid battery replaced for 1/4th of the dealer estimate and battery is working great. They also went above and beyond solving a safety problem with my back seat that was discovered in the course of replacing the battery.

Shannon O'Dell

14:02 10 Oct 20

They are excellent! They refurbished the battery for the cost advertised on the website and that I also verified over the phone once the car was there. I was given and 3 year warranty in writing too. I work in the auto repair industry and this was high quality work with high quality customer service.

Robynn Wilson

12:07 16 Dec 23

Hi Chad!I wanted to let you know that I am very pleased with the service that I received on my 2006 Prius. Tim worked quickly, was very knowledgeable, thourough and professional. I'm thrilled to have my Prius up and runnin in no time! I would recomend your services to anyone.Dawn

Dawn Murphy

21:27 15 Apr 19

The battery light came on in my 2011 Honda CR-Z so I picked up the phone and gave them a call. Chad was very kind in helping me find a path to get my car fixed . He has referred me to get my diagnostics and has offered to continue helping me figure out what the best thing to do for my car in my budget once we have the diagnostic readings.

Angela Wentz

00:54 21 Mar 20

Had great, responsive, and knowledgeable service. There were some annoyances at first in the quality of the initial battery installed, but because of their warranty, they replied swiftly to fix any problem that came up and fixed it proper. I would recommend this place to anyone again, and I will continue to use them for future hybrid needs.

Matt “Sykes” McLeish

04:25 22 Sep 21

Motorcells replaced the hybrid battery pack on-site at my home in June 2022, for our 2004 Prius (175k miles, original owner, original hybrid battery). I thought I'd post my review after having a chance to experience long-term performance under extremes of heat and cold, as both were problems prior to the replacement. The service technician was on-time, courteous, efficient, and a pleasure to work with. The replacement pack has worked without issue, and I've seen no faults or unusual readings in individual cells (using the "Dr. Prius" app). Our son drives the vehicle daily and it sits outside. We appreciate Motorcells bringing new life to our aging Prius!

Christopher Lehmann

20:47 15 Jan 23

Chad and Tim were great to work with. Simple and easy to schedule and get the work done and both had a ton of knowledge and information to share. I highly recommend Motorcells.

Aric DeGroot

14:26 30 Jul 21

Great to work with & fast service as well. Saved me a lot of money getting the refurb op so hopefully it'll last more than a year.

Ron Capuyan (RythuM)

09:44 08 Apr 23

My wife and I made two trips to visit with Chad and Tim before the purchase of our vehicle. Both gentlemen were genuine, honest and a pleasure to get to know. There were no high pressure sales tactics, or incessant sales phone calls, which unfortunately we had to deal with some other dealers. It's been about a month since the purchase of my car and I love it.

Michael RoBards

20:23 24 Jun 19

Chat Donnell diagnosed and replaced the faulty hybrid battery of my 2005 Prius with a refurbished battery very quickly and with high quality. He explained all details of the process which was very interesting and helpful. Highly recommended! You save a lot of money as opposed to letting Toyota replace the battery with a new one.

Dirk Tomandl

01:52 26 Mar 21

These guys are awesome. Very professional and they treat people like family not just business.Thank you much Chad

Hani Izem

13:46 25 Jul 22

Chad did very professional job and very kind person. He did the diagnosis before and after the replacement and also came for test drive after the fix. Great price and quick replacement .great customer service. He is very genuine, honest and friendly. Will define Ltd recommend to friends.

Krishna .

00:39 29 May 20