The Motorcells Warranty

The Motorcells Warranty

The following warranty applies to services purchased for qualifying vehicles on January 1, 2023, and after.  For previous year’s purchases, please see your original paperwork.

LIMITED LIFETIME WARRANTY ON NEW HYBRID BATTERY SERVICE

Your battery is covered for life. For the first 36 months, there are no installation fees for any warranty claim. After 36 months, we will charge you for the installation labor & travel only.

12-MONTH WARRANTY ON RENEWED HYBRID BATTERY SERVICE

Your battery is covered for 12 months. For the first 12 months, we will not charge you for the battery or labor to replace a failed renewed hybrid battery. A travel fee may apply after 90 days (see below).

WARRANTY CLAIMS PROCESS

  1. Give us a call to start the warranty claim process.
  2. Motorcells™ will guide you through the diagnostic process or provide the service. (If the dealership or other 3rd party diagnoses your car, send us photos of your diagnostic codes or professional diagnostic report).
  3. We’ll provide a replacement battery for free if you have a hybrid battery failure (and no other issues that will prevent a successful vehicle repair).

TRAVEL FEE ON ALL WARRANTIES. After 90 days, you must bring your vehicle to the Motorcells location in Noblesville, IN, to avoid a travel fee. A travel fee will apply if you cannot bring the vehicle to us.

WARRANTY EXCEPTIONS

  • This warranty is not transferable to another person or entity.
  • Auto dealerships will receive a transfer authorization form upon completion of work that will allow them to transfer the warranty to their customer.
  • This warranty covers the original vehicle in which we installed the battery.
  • Motorcells™ will not reimburse for expenses related to diagnostics or towing.  
  • We do not honor warranties for vehicles misused, abused, or in a serious accident.